Contact Top Casino Somalia

How we handle operator complaints

Top Casino Somalia is a watchdog register, not a mediator. We cannot recover a balance, reopen a closed account, release a withdrawal or overturn an operator's decision — none of the sites on the register answer to us. If you have a live problem with a bookmaker, the fastest route is always the operator's own support team, who can see your account, followed by the licence regulator named on that operator's site if support does not resolve it.

When your message does help the register

What you send us still matters. A pattern of the same complaint about one operator — slow payouts, a bonus term that traps deposits, verification that never completes — is exactly the kind of evidence that shapes a score. We cannot act on your individual case, but we can record the issue, look for it in our own audit and reflect it on the operator's file, which helps the next player. Include dates and specifics where you can; we treat what you send in line with our privacy policy.

What to expect after you write

We aim to reply within two to three working days. Corrections that come with evidence are prioritised and, once verified, the relevant file is updated and its "Updated" date changed. We do not share your email address with operators or third parties, and we will never ask you for a password, a full card number or account credentials — no genuine message from this desk ever needs them.